Refund Policy
CANCELLATION BY SITE / CUSTOMER
You as a customer can cancel your order anytime within 30 Minutes for which you
have placed an order by calling our customer service. In such a case we will
refund any payments already made by you. If we suspect any fraudulent
transaction by any customer or any transaction which defies the terms &
conditions of using the website, we at our sole discretion could cancel such
orders. We will maintain a negative list of all fraudulent transactions and
customers and would deny access to them or cancel any orders placed by them.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. To
complete your return, we require a receipt or proof of purchase. Please do
not send your purchase back to the manufacturer.
Refunds (if
applicable)
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved,
then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within a certain amount of
days.
Late or missing
refunds (if applicable)
If you haven’t
received a refund yet, first check your bank account again.
Then contact your
credit card company, it may take some time before your refund is officially
posted.
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of
this and you still have not received your refund yet, please contact us
at [mooveemartmdu@gmail.com].
Sale items (if
applicable)
Only regular priced
items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if
applicable)
We only replace items
if they are defective or damaged. If you need to exchange it for the same
item, send us an email at [___mooveemartmdu@gmail.com ___] and
send your item to: 124, Bharathiyar Road, Jaihindpuram, Madurai,
Tamilnadu-625011.
Gifts
If the item was
marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a
gift certificate will be mailed to you.
If the item wasn’t
marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he
will find out about your return.
Shipping
To return your
product, you should mail your product to: 124, Bharathiyar Road, Jaihindpuram,
Madurai, Tamilnadu-625011
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where
you live, the time it may take for your exchanged product to reach you, may
vary.
Standard Shipping
within India
1. Free standard
shipping on retail orders over Rs. 2000.00 in India.
2. All orders placed
will be Processed within 2 business days.
3. Orders placed
after 11AM IST , will be processed the on next day.
4. Business days are
Monday-Saturday ,Orders placed after 11AM IST on Saturday , will be processed
the on next Monday
5. Delivery times are
as shared by courier partners, +2 day variations could occur due to unavoidable
circumstances.